A recent incident involving a jackpot on CRED has sparked significant controversy and frustration among users. A man who participated in the jackpot on CRED’s Friday promotion was thrilled to win an impressive prize package, including a MacBook, iPad, AirPods Max, and a TUMI bag worth Rs 3.25 lakh. However, his excitement turned to dismay when the company canceled the jackpot on CRED, citing a “technical glitch” as the reason. Instead of the promised prize, he received only Rs 1,000 as a “goodwill gesture.”
The Jackpot Dispute
The CRED user, identified as Aviral Sangal, took to social media to express his frustration and disappointment. Sangal shared his experience on X (formerly known as Twitter) and tagged CRED’s founder, Kunal Shah. In his post, Sangal revealed that he had little expectation of winning when he participated in the jackpot on CRED. To his surprise, he won a substantial prize package, which included high-value items like a MacBook, iPad, AirPods Max, and a TUMI bag.
Following his win, Sangal was asked to provide his PAN details for the TDS (Tax Deducted at Source) payment. This request seemed like a standard procedure, but things took a turn for the worse. Shortly after submitting his PAN details, Sangal received a call from CRED informing him that the jackpot had to be canceled due to a technical issue. The company informed him that they would be crediting back his coins and offering Rs 1,000 as a gesture of goodwill.
CRED’s Handling of the Situation
Sangal later reported that CRED contacted him again, offering the same deal of refunding his points and providing Rs 1,000 in cashback. This offer was rejected by Sangal, who expressed his dissatisfaction with how the situation was handled. He revealed that a bug in the system had caused 200 users to win the jackpot, and instead of addressing the issue or fixing the glitch, CRED decided to cancel the jackpot for all winners.
The handling of the jackpot on CRED has raised serious concerns among users. Sangal has urged CRED to publicly acknowledge the issue and honor the jackpot for all affected users. He has also mentioned that he is considering legal options if the company does not take appropriate steps to rectify the situation. His posts have gained substantial attention and engagement on social media, with many users expressing their support and frustration.
Public Reaction and Possible Legal Actions
The controversy surrounding the jackpot on CRED has sparked a wide range of reactions from the public. Many users have taken to social media to voice their opinions and offer advice to Sangal. Here’s a snapshot of how people reacted to the incident:
- “File a Case”: One commenter suggested that Sangal should consider filing a legal case against CRED. They expressed interest in seeing how the court would handle the situation, highlighting the seriousness of the issue.
- “Stick to Your Ground”: Another user shared their own experience of dealing with a similar issue. They advised Sangal to persist and stick to his demands, noting that they eventually received their vouchers after numerous emails and calls. This advice underscores the importance of standing firm in the face of unfair treatment.
- “Shameful Handling”: A third commenter criticized CRED for its inability to honor the prize and noted that if 200 users were indeed affected, it would have already become widely known. They expressed disappointment in CRED’s handling of the situation and suggested that the company’s actions were shameful.
The incident has also prompted suggestions for legal action against CRED. Many commenters have recommended that Sangal pursue legal avenues to ensure that the company fulfills its promises or compensates the affected users appropriately.
In conclusion, the jackpot on CRED has become a contentious issue, raising questions about the company’s handling of technical glitches and its commitment to honoring prizes. The situation has highlighted the importance of transparency and accountability in such promotions, and it remains to be seen how CRED will address the concerns raised by Sangal and other affected users.
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